Job Description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

Comms & Media (C&M) is one of the Industry Practices within Accenture’s Global Network (GN Team) in Strategy & Consulting (S&C). It focuses in serving clients across specific Industries – Communications, Media & Entertainment.

• Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers.

• Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.

Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.

From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements:

• Support or lead delivery in small to medium-size teams to deliver management consulting projects for global clients.

• Support or lead innovation transformation programs and process enablement for our clients.

• Develop assets & point-of-view (POV) or white papers for use by the team and larger community.

• Support or lead proposals, business development for global clients as an expert for a specific domain area in coordination with other team members.

• Experience to engage with stakeholders independently.

• Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.

• Facilitate workshops, interviews, and requirements gathering sessions with stakeholders to elicit, prioritize, and validate requirements, ensuring a clear understanding of business needs and objectives.

• Work closely with cross-functional teams to translate business requirements into technical specifications and create user stories for implementation by development teams.

Bring your best skills forward to excel in the role:

Skills in one or more Telecom areas

• BSS Modules and Telco Journeys: Excellent knowledge of various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash, etc

• Digital Transformation: Experience in Strategy, Innovation, and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs, etc

• Cloud BSS: Design BSS journey to cloud strategies to accelerate ROI and performance. Knowledge of AWS, Azure, SFDC, etc. is a plus

• Business Analysis and Consulting Projects: Experience in consulting projects related to Digital transformation, Operating Model Design, Business Process Re-engineering, Business case creation, AI/OPS/service assurance use cases, NOC/SOC processes, etc. Experience in assessing OSS applications (Inventory management, Performance Management, Service Activation, Service Assurance, etc.), data, and processes to identify gaps and propose solutions

• OSS Tools Ecosystem: Good understanding of OSS tools ecosystem like ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue Planet, Cramer, etc.

• Experience in use case identification, prioritization, and monetization for Private network deployment (on prem & cloud deployment)

• Transformation & Project Governance: Drive profitability and continued success through managing service quality, cost, and leadership of the people delivering services across projects/programs/portfolios of all scales.

• Lean Concepts and Agile Practices: Understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.

• Agile Tools: Experience in agile-related tools like JIRA, Confluence, Rally, MS Projects, VersionOne.

Skills in one or more roles:

• Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters, Program Delivery Managers

• Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisations

• Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders

• Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers

• Working knowledge of Automation across RPA / Artificial Intelligence/Machine Learning/GenAI, etc. is a plus.

Job Requirements

Key Qualifications:

• Bachelors/Masters in engineering (or equivalent) + MBA

• At least 8-12 years of progressive business and/or telecom and consulting experience

• Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau

• Certifications like CBAP, CSM, SPC, TMForum- eTOM, ITIL ,Prince 2 or PMP will be an added advantage

• Strong analytical, problem-solving skills and good communication skills

• Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases

• Experience of team Management – Coach and mentor team members in projects, on asset development, BDs and overall professional development

• Proficiency in English is mandatory; knowledge of Japanese or Bahasa languages is a plus