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Mandarin Technical Troubleshooting Agent

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This job is about solving IT problems in a supportive team. You’ll help manage tech issues, monitor systems, and track changes. You might like this job because it offers a chance to learn and grow in a friendly and engaging environment.

Undisclosed

Kuala Lumpur

Job Description

#LI-GM

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in IT Troubleshooting, fostering a collaborative environment where continuous learning and contribution are encouraged. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.

  • Drive incident and outage management, investigation, and restoration processes.
  • Monitor systems and analyze trends to enhance performance and prevent future incidents.
  • Track and facilitate the acceptance of changes to production environments.
  • Operate information technology production services in alignment with established protocols and service agreements.


Job Requirements


Company Benefits

Optical coverage

Employees have access to claim for prescription glasses and contact lenses.

Employee assistance program

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Health screening program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Bonuses

Our bonus programs reward our people for their achievements and their contributions to our business.

Recognition awards

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Performance equity

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.


Additional Info

Company Activity

Last active - few hours ago

Job Specialisation


Company Profile

Accenture Malaysia-logo-image

Accenture Malaysia

Reinvent what your business could be Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself. Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value. We help our clients advance their environmental, social and...