Job Description

System Monitoring: Monitor middleware environments to ensure optimal performance and availability.

• Issue Resolution: Diagnose and resolve middleware-related issues, including performance bottlenecks, connectivity problems, and integration failures

• Maintenance and Upgrades: Perform regular maintenance, patching and upgrades of middleware systems to ensure they are up-todate and secure.

• Support and Troubleshooting: Provide technical support to application developers and IT teams regarding middleware-related queries and issues.

• Documentation: Maintain accurate documentation of middleware configurations, processes, and issue resolutions.

• Collaboration: Work closely with application development teams and IT support staff to ensure seamless integration and operation of middleware solutions.

• Security Management: Implement and maintain security measures to protect middleware environments and ensure data integrity.

• Continuous Improvement: Identify opportunities to optimize middleware performance and improve support processes.

• Cloud Management: Deploy, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to protect data and systems

• Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention

• Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to ensure alignment and consistency in service delivery.

• Any other duties when deemed necessary. Completing projects on various issues when needed

Job Requirements

Bachelor’s degree in computer science, information technology, or a related field.

• Proven experience in a middleware support or system administration role.

• Strong understanding of middleware technologies such as IBM WebSphere, Oracle WebLogic, JBOSS, Apache Kafka, or similar.

• Familiarity with cloud-based middleware solutions and integration platforms.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to coordinate and work independently and as part of a team.

• Certifications in middleware technologies or related areas are a plus.

• This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled maintenance.

• The position may involve collaboration with remote teams and vendors to ensure effective middleware support and integration