Job Description

Job Description #LI-GMAbout Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.Client & Project Overview:We are seeking a skilled Cloud Engineer with a specialization in Serverless Computing to join our Cloud Engineering team supporting the Google Workspace Support project for our client. This role offers an exciting opportunity to work in a cloud-native environment, focusing on the design, deployment, and optimization of serverless applications across cloud platforms.Key Responsibilities:As a Cloud Engineer (Serverless Specialization), you will:Maintain serverless architectures using cloud-native services.Implement and optimize event-driven architectures, microservices, and API gateways to ensure scalability and performance.Develop and deploy infrastructure using Infrastructure as Code (IaC) tools such as YAML and JSON.Collaborate with cross-functional teams to integrate serverless applications into existing cloud environments.Ensure secure and efficient communication within serverless environments using OAuth2, SSL, HTTP headers, and other security best practices.Respond to, diagnose, resolve, and track customer support queries and community support cases via phone, email, and chat.Utilize troubleshooting tools and techniques to establish root causes for incidents and provide customer-facing root cause assessments.Classify and document problem categories, recommending preventative actions for future issue mitigation.File detailed issue reports to Level 3 support, build documentation, procedures, and steps to reproduce issues, and suggest code-level resolutions for complex product bugs.Perform community management tasks and contribute to technical forums as needed.Handle customer-specific architectural design requirements, providing solutions tailored to serverless platforms and related services.Additional Responsibilities:Provide architectural recommendations and best practices for serverless solution implementation.Document processes, troubleshooting guides, and knowledge-sharing materials.Engage with stakeholders to ensure alignment of serverless solutions with business objectives.Contribute to ongoing efforts to improve deployment processes and operational efficiency.

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