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This job is for an Order Management Analyst who speaks Japanese. You might like this job because you'll help customers with claims about their orders, coordinating with teams and partners to resolve issues swiftly.
Undisclosed
Subang Jaya, Kuala Lumpur
Job Description
Job Description Manage customer claims and queries related to forward orders through our internal teams and partners (e.g., Shipment, Return, Pricing, Order status, ETA/Lead time, Warranties etc)A Query Management CSR will have the following responsibilities:Checking of customer claims (shipment, return, pricing) if valid or not upon requestCoordinating with 3rd parties on getting the shipping documents needed for validationCoordinating with Returns Team on return claims if validLogging of claims on respective apps for 3rd parties' validationCoordinating with internal teams for other type of claims (pricing)Collaborating with channel team relating to claimsProcessing of credits with internal team for valid claims
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
