Job Description

Job Description Job Summary:The Order Management and Fulfillment Specialist is responsible for overseeing the end-to-end order lifecycle, including processing, coordinating, and fulfilling customer orders. This role ensures accuracy, compliance, and timely delivery while collaborating with cross-functional teams to optimize order management processes. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.Key Responsibilities:Order Processing: Accurately input and process customer orders in the system, ensuring all details are correct and compliant with company policies.Order Fulfillment Coordination: Collaborate with logistics, warehouse, and supply chain teams to ensure timely and efficient order fulfillment.Customer Communication: Serve as the primary point of contact for customers regarding order status, delivery timelines, and issue resolution.Inventory Management: Monitor inventory levels to ensure product availability and coordinate replenishment as needed.Documentation: Maintain accurate records of orders, invoices, and delivery confirmations for audit and reporting purposes.Issue Resolution: Address and resolve order discrepancies, delays, or customer complaints promptly and professionally.Process Optimization: Identify opportunities to streamline order management and fulfillment processes to improve efficiency and customer satisfaction.Reporting: Generate regular reports on order metrics, fulfillment rates, and customer feedback to support decision-making.

Job Requirements