AI-generated summary
beta
This job is a Collections Specialist focused on managing payments and resolving outstanding balances with customers. You might like this job because it involves providing excellent customer service, collaborating with different teams, and meeting monthly collection targets.
Undisclosed
Job Description
Job Responsibilities:
· Specialize in collection management based on agreed upon criteria with client
· Responsible for activities assigned by the Collections Lead that includes calling, emailing, & making payment arrangements with customers
· Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
· Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
· Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
· Work closely with key teams such as Credit and Sales in mitigating collection risk
· Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
· Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
· Escalate unresolved issues to management timely and follow through issues until final resolution
· Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
· Meet monthly collection targets
· Attend client meeting to discuss debtor performance and address issues as required
Job Requirements
Skills and Requirements:
· Bachelor's degree preferred
· Collections License is an added advantage
· Good working knowledge of an ERP system; Oracle experience would be an advantage
· Good proficiency in both English and Mandarin languages.
· Adaptable to learn new processes, concepts, and skills
· Demonstrates the ability to work as part of a team
· Able to work under time pressure, able to prioritize workload and meet strict deadlines.
· Strong analytical and problem solving skills
· Positive attitude and flexible, especially in the period of month/quarter/year-end closing
#LI-GM
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Accenture Malaysia
Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: accenture.com