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This job is about leading a team that manages cash applications and ensures smooth financial operations. You might like this job because you’ll help solve customer issues, manage performance metrics, and ensure everything runs efficiently!
Undisclosed
Subang Jaya, Kuala Lumpur
Full-Time
1 week ago
Job Description
Job Description Description of Role:The Cash Apps Team Lead will be responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated. Also, responsible to perform the data integration of key performance metrics (including financial, customer satisfaction, and operational) and manages data integrity.Responsibilities:Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated.Provide exceptional customer service to internal stakeholders and customersPerform detailed account reconciliation to identify and facilitate resolution of disputed receivablesDrive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managersActively manage performance metrics for account portfolio.Ensure desktop procedure and local work instruction is update on timely mannerProvide monthly metric reports accompanied by proactive analysisEscalate issues in accordance with escalation policyPreparation and initial review of management reports in line with Client’s and Accenture’s requirementsAttend client meeting to discuss account performance and address issues as requiredPreparation and consolidation of reportsConduct weekly account analysis and prepare a report to be submitted to the Service ManagerAdherence to client’s policies and procedures
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
