Job Description

Job Description A Partner Support Specialist is responsible for providing dedicated support to a company's external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals.Key Responsibilities:Partner Onboarding: Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities.Issue Management: Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary.Knowledge Base Maintenance: Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices.Communication Management: Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues.Relationship Building: Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction.Performance Monitoring: Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders.Partner Training: Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company's platform.

Job Requirements