Job Description

Job Description Key Responsibility:Supervise the daily operation on PTP processDaily operational performance management and meet targets including Service Level Agreements with client;Achieve client’s Service Satisfaction at the level of client’s management and also end-users;Facilitate the operational Change Request (CR) process;Build team succession and make it effectively;Provide a holistic view of service delivery to the client;Act as a clear escalation route to the client for service related issues and facilitate resolution of issuesSupport Ad Hoc contractual projects for the client in line with the nominated project team;Initiate and own continuous improvement projects within area of his/her responsibility;Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unitOperation ExcellenceWork with OE support team ;Sound Operations management experience (including SLA management);Basic contractual / change management knowledge;Client interaction skill;Problem SolvingExperience in managing unstructured problemsProblems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.Project ManagementAttendance to meeting and reviews based on defined MOS system;Support SDL achieve the cost control within budget;Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.People developer, build up team succession and keep the delivery continuously;Client communication, build up the relation and expectation management;Innovation at work, and focus on client value creation;Take ownership

Job Requirements