Job Description

Skill Overview:

• Experience: Minimum of 8 years in digital commerce functional consulting or as a business analyst.
• Leadership: Proven experience leading digital transformation engagements using Agile methodology.
• Relationship Building: Ability to establish and maintain effective working relationships with clients and internal teams.
• Team Management: Experience in managing small to mid-sized teams.
• Senior Management Interaction: Experience working with middle to senior management levels within client organizations.
• E-Commerce Expertise: Extensive hands-on experience with e-commerce platforms, including solution or functional architecture, business requirements assessment, solution design, deployment, and change management.
• Platform Experience: Must have hands-on experience with business user configurations on at least two of the following platforms:
  • Salesforce Commerce Cloud
  • Adobe Magento
  • SAP Commerce Cloud (SAP Hybris Commerce)
• Digital Commerce Ecosystem: Strong understanding of the digital commerce ecosystem.
• Certifications: Preferred certifications include:
  • SAP Commerce Cloud Business User / SAP Hybris Business Analyst
  • Adobe Magento Solution Specialist
• Creativity and Innovation: Ability to be creative and innovative in a fast-paced environment, with skills in user-centered analysis and evaluation techniques.
• Communication Skills: Strong oral and written communication skills, including presentation abilities.

Principal Duties and Responsibilities:

• Commerce Strategy: Develop and execute commerce strategies specifically tailored for TikTok, leveraging platform features and industry best practices to achieve business goals.
• Platform Expertise: Utilize in-depth knowledge of Salesforce Commerce Cloud, SAP Commerce Cloud (SAP Hybris Commerce), and Adobe Magento to guide clients in defining and optimizing their digital commerce processes and solutions.
• Cross-Functional Collaboration: Work closely with business, development, and testing teams to bridge the gap between business problems and technical solutions. Facilitate effective communication and alignment between stakeholders.
• Business User Configuration: Configure business user tasks within digital commerce platforms and provide hands-on support to ensure successful implementation and usage.
• Requirement Translation: Translate business language into user stories and requirements that can be understood and implemented by technical teams. Ensure clarity and precision in documentation and communication.
• Demonstrations and Feedback: Conduct working demonstrations of platform functionality for business stakeholders, and manage User Acceptance Testing (UAT) and feedback to ensure solutions meet business needs.
• Agile Engagement: Proactively engage with the business to identify key metrics and evaluation criteria. Provide actionable recommendations based on data and insights.
• Solution Workshops: Lead requirement gathering and solution design workshops, preparing comprehensive solution and functional blueprints. Drive client engagements with minimal supervision, ensuring effective delivery and alignment with business objectives.

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Job Requirements

Qualifications:

• Educational Background: Bachelor’s degree in a related field or equivalent experience. An MBA from a Tier 2 or Tier 3 business school is preferred.
• Experience: 8+ years of functional consulting experience with Salesforce Commerce Cloud, SAP Commerce Cloud (SAP Hybris Commerce), or Adobe Magento. Extensive hands-on experience in digital commerce implementation, including requirement gathering, design, and deployment.
• Client Engagement: Demonstrated experience in onsite client interactions, driving key activities, and managing engagements with minimal supervision.

Key Competencies and Skills:

• E-Commerce Platforms: Hands-on experience with at least two of the following platforms:
  • Salesforce Commerce Cloud
  • Adobe Magento
  • SAP Commerce Cloud (SAP Hybris Commerce)
• Regional Experience: Experience working with South East Asian clients or in South East Asia is advantageous.
• Platform Understanding: Deep understanding of the capabilities and constraints of e-commerce platforms.
• Project Management: Strong project management skills with the ability to mobilize and organize across multiple stakeholders and projects.
• Strategic Planning: Ability to create business cases and strategic transformation roadmaps based on market trends in e-commerce.
• Presentation Skills: Excellent communication and presentation skills.

Additional Information:

• E-Commerce Expertise: Mandatory experience with e-commerce platforms.
• Location Flexibility: Based out of the Kuala Lumpur office with flexibility to travel as required.