Job Description

Job responsibilities:

• Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required

• Ensures the desired quality standards are reached by sharing the audit results on a defined frequency

• Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed

• Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using Accenture methodology

• Develop and maintain quality audit processes/procedures

• Acts as point of contact for updates on knowledge and procedures

• Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification

• Ensure high quality work products and processes,

• Fact based findings followed and provide coaching to operations

• Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices

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Job Requirements