Job Description

Job Overview

We are seeking an experienced Senior AML Operations Lead to help oversee the delivery of Anti-Money Laundering (AML) compliance operations within our Compliance-as-a-Service team.

This role will be responsible for managing multiple AML Team Leads and a team of analysts supporting Transaction Monitoring, Name Screening, and KYC processes. The position plays a critical role in ensuring operational delivery health, regulatory compliance, stakeholder satisfaction, and scalable team performance.

The ideal candidate brings strong financial crime compliance expertise, operations leadership experience, and the ability to manage large teams in a fast-paced environment.

Key Responsibilities:

Operations Leadership

• Oversee the day-to-day operations of AML compliance delivery across Transaction Monitoring, Name Screening, and KYC workstreams.

• Manage and provide leadership to Team Leads overseeing AML analysts, ensuring operational consistency and high-quality case handling.

• Ensure teams meet service level agreements (SLAs), productivity targets, and quality benchmarks.

• Monitor operational metrics and proactively address delivery risks, capacity gaps, and performance issues.

Stakeholder Management

• Serve as the primary point of contact for internal and external stakeholders on AML operational performance and delivery updates.

• Provide regular reporting and insights on operational health, trends, and risk indicators.

• Partner with compliance, risk, and client stakeholders to ensure alignment with regulatory requirements and operational expectations.

Governance & Compliance

• Ensure AML processes adhere to regulatory requirements, internal policies, and financial crime compliance standards.

• Support internal audits, compliance reviews, and regulatory requests when required.

• Escalate critical AML issues, suspicious activity trends, or operational risks to senior leadership.

Performance & Team Development

• Lead, coach, and develop Team Leads and their teams to build strong operational capability.

• Drive performance management, workforce planning, and team engagement initiatives.

• Foster a culture of accountability, continuous improvement, and operational excellence.

Process Optimization

• Identify opportunities to improve AML processes, operational workflows, and investigation efficiency.

• Support the implementation of new tools, automation initiatives, and process improvements.

• Collaborate with cross-functional teams to enhance overall compliance operations effectiveness.

Job Requirements