Job Description

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

Across industries and around the world, we’re creating better experiences for people using emerging technologies and human ingenuity. Together, we can reinvent anything.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

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Job Title: Senior L3 Support - SWIFT
Domain: PRO
Sub-Domain: SWIFT
Experience Level: Senior (6-9 years)
Location: Kuala Lumpur
Job Summary:
We are looking for a Senior L3 Support Engineer with deep expertise in SWIFT Solutions (AMH/AMG/SAG) to provide production support and maintenance in a secure and high-compliance environment. The ideal candidate will have experience in Oracle Database, a strong understanding of financial message formats such as MTxxx and ISO20022, and be familiar with audit and security best practices.
Key Responsibilities
Provide Level 3 support for SWIFT applications (AMH/AMG/SAG) in a 24/7 mission-critical financial environment.
Perform root cause analysis, incident resolution, and environment management for production systems.
Ensure compliance with security policies including encryption, two-factor/multi-factor authentication, and audit readiness.
Collaborate with infrastructure, security, and development teams to ensure smooth operations and deployments.
Monitor system performance and support disaster recovery procedures as required.
Maintain detailed documentation of system configurations, procedures, and incident resolutions.

Job Requirements