Job Description

Job Description #LI-GMSN421 WO#2 CCOJob Title: Senior System Analyst – L3 Production SupportDomain: Customer Management (CCO)Sub-Domain: L3 SupportYears of Experience: Senior (L3: 6-9 years)Location: Kuala LumpurJob Summary:We are looking for a Senior System Analyst with strong expertise in L3 Production Support for Java-based applications and Oracle databases. This role will support critical banking systems under the CCO domain, requiring a deep understanding of incident management, root cause analysis, vendor coordination, and post-production support activities. Experience with Microsoft Dynamics CRM is an added advantage.Key Responsibilities:Serve as a primary point of contact for L3 support of banking applications within the CCO domain.Investigate, analyze, and resolve production issues related to Java applications and Oracle DB.Collaborate with L1/L2 support, testers, vendors, and business users to address incidents and coordinate solutions.Review and manage vendor fixes, verify resolution through testing, and support production implementation.Manage and review test scopes and support User Acceptance Testing (UAT) and Production Implementation (PI).Investigate and provide workarounds for Ctrl-M batch job failures and escalate recurring issues.Track and close PBI (Production Bug/Incident) tickets and support BAU activities across functional domains.Assist in middleware patching, OS patching, and certificate renewals.Ensure system compliance and performance standards are met in a 24/7 environment.

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