Service Delivery Manager
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This job is for a Service Delivery Manager overseeing technology services, ensuring contracts are met, and collaborating with stakeholders. You might like this job because it offers dynamic challenges and the opportunity to be a key decision-maker in service management.
Undisclosed
Kuala Lumpur
Full-Time
few hours ago
Job Description
#LI-GM
THE WORK: Join us in a dynamic environment where you will be an SME in Services Management, collaborate and manage the team to perform, responsible for team decisions, engage with multiple teams, and contribute on key decisions. You will provide solutions to problems that apply across multiple teams. Exciting challenges await!
Manage delivery and quality of technology services across a contract or program
Ensure contracts or programs meet operational, contractual, and economic commitments
Collaborate with stakeholders and third-party partners to optimize performance
Job Requirements
HERE'S WHAT YOU WILL NEED:
Expert proficiency in Services Management
Advanced proficiency in Service Quality Management
A minimum of 5 years of experience in relevant related skills
Bachelor's Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Advanced ITIL Fundamentals
Advanced Stakeholder Management
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, IT Product Management, System & IT Helpdesk / Database Administrator
Company Profile
Accenture Malaysia
Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: accenture.com