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This job is a Service Desk Agent for Indonesian speakers, providing 24/7 support to help customers with tech issues. You might like this job because you’ll solve problems, assist users, and improve tech knowledge while working in a dynamic team environment!
Undisclosed
Full-Time
1 week ago
Job Description
Job Description Working Hours : 24X7 Support including weekend supportDepartment: Service DeskReports To: Service Desk ManagerJob Summary:The Service Desk Agent Level 1 is the first point of contact for customers seeking technical assistance over the phone, email, or chat. This role is responsible for providing support by diagnosing and resolving technical issues, escalating more complex problems to higher-level support, and ensuring excellent customer service.Key Responsibilities:Respond promptly to customer inquiries via phone, email, chat or self-service portal.Provide first-level technical support and resolve hardware, software, and network issues.Assist customers with account setup, software installation, and troubleshooting.Diagnose technical issues based on customer descriptions and use remote support tools to resolve them.Escalate unresolved issues to Level 2 or higher support teams with detailed documentation.Follow up with customers to ensure issues are fully resolved.Record all support requests and resolutions in the service desk ticketing system.Contribute to the creation and maintenance of a knowledge base for common technical issues and solutions.Educate customers on best practices and preventive measures to avoid recurring issues.
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
