Job Description

Job Description #LI-GMAbout Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. THE WORK: Join our dynamic team and be part of shaping the future! You will be building knowledge and supporting the team, as well as participating in problem-solving discussions. Embrace the opportunity to make a difference and grow with us.A professional Technical Service Desk Agent is needed to ensure efficient and effective resolution of technical inquiries. This position demands strong analytical skills, a meticulous approach to problem-solving, and a commitment to maintaining high standards of client satisfaction. Responsibilities: 1. Provide expert first-level technical assistance to clients in [Native Language] across multiple communication channels (phone, email, chat). 2. Conduct thorough troubleshooting to resolve hardware and software issues.3. Document all technical interactions and resolutions with detailed documentation. 4. Escalate complex technical incidents to appropriate specialist teams for advanced resolution. 5. Assist clients with the precise setup, installation, and configuration of software applications. 6. Ensure a positive client experience through professional communication and effective problem resolution.

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