Thai Technology Support
Accenture Malaysia
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This job is for a Thai Technology Support role, providing technical assistance in Thai via phone, email, and chat. You might like this job because it offers the opportunity to troubleshoot hardware/software issues and deliver excellent customer service.
Undisclosed
Kuala Lumpur
Full-Time
Job Description
Job Description:
We are seeking a highly motivated Technical Service Desk Agent fluent in Thai to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Thai through Phone/Chat and Emails.
Responsibilities:
Provide first-level technical support to customers in Thai via phone, email, or chat
Troubleshoot and resolve hardware and software issues.
Document all technical issues and resolutions accurately Escalate complex technical issues to the appropriate team members.
Assist customers with setup, installation, and configuration of software applications.
Ensure excellent customer service and satisfaction at all times Collaborate with other team members to improve processes and procedures.
#LI-GM
Job Requirements
Requirements:
Fluency in Thai (both written and spoken)
Proven experience in a technical support role minimum 1 year of experience
Excellent problem-solving and communication skills
Strong attention to detail and ability to multitask
Technical knowledge of software applications and computer systems
Ability to work well under pressure in a fast-paced environment
Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus.
If you are fluent in Thai, have a passion for technology, and enjoy helping others solve technical issues, we would love to hear from you. Please submit your resume and cover letter in Thai for consideration.
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, Software Development & QA / Testing, System & IT Helpdesk / Database Administrator
Company Profile
Accenture Malaysia
Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: accenture.com
Thai Technology Support
Undisclosed
Kuala Lumpur
Full-Time
This job is no longer available