AI-generated summary
- Design & deliver new-hire and update training; build materials and lead sessions.
- Work in an engagement centre promoting culture & engagement; keep SOPs compliant.
- Lead world-class training, measure impact and shape agent quality!
Undisclosed
Job Description
The Trainer’s primary role is to be responsible for the training design and delivery of the engagement center’s agents and staff, this includes new hire training, keeping the team updated on changes and new releases, as well as additional skills. In addition, the trainer will develop course schedules and sessions and will ensure all trainees understand and grasp the required concepts comprehensibly.
Job Descriptions:
Assist Staff Manager and resolve all training requirement
Develop and maintain documents for various processes, assist in preparing development plans
Ensure SOPs and process are compliant to last business and government updates
Create world class training delivery program
Design and maintain training course for all materials and develop appropriate manuals and handouts
Facilitate training sessions
Measure training effectiveness and new hires quality operations delivery
Culture and employee engagement experience promoter
#LI-GM
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
