Job Description
Role Description
- 5 Days Work Week with 2days off
- This is a full-time on-site role for a Customer Service located in Kuala Lumpur office.
- The Customer Service will be responsible for providing exceptional customer support, ensuring customer satisfaction, and maintaining phone etiquette.
- You will also play a crucial role in delivering excellent customer service and enhancing the overall customer experience.
Working Location: The Ascent, Paradigm PJ
Job Requirements
Requirements
- Travel Consultant, Customer Support, Customer Service, and Customer Experience skills
- Ability to provide excellent phone etiquette
- Strong problem-solving and communication skills
- Ability to handle customer complaints and resolve issues
- Attention to detail and ability to multitask
- Experience in the travel or hospitality industry is a plus
- Willing to work in 24/7 rotation shift basis (including weekends)
- Fluency in English and Mandarin is a requirement as you will be communicating with colleagues/clients based overseas.
- Additional fluency in other languages in a plus
Skills
Company Benefits
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Monetary Rewards
Your task achievement will be rewarded with Incentives, Comissions, and Performance Bonus!
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Teamwork Culture
Teamwork is a core culture in our company. We support and thank each other and win together as a team! No Drama!
Team Building
We organise various activities every month either outdoor or indoor to create develop a closer relationship among team members.
Impactful Contribution
YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Senior Executive
Job Specialisation
Company Profile
