Job Description

This is a full-time on-site role for a Travel Consultant located in Kuala Lumpur. The Travel Consultant will be responsible for providing exceptional customer support, ensuring customer satisfaction, and maintaining phone etiquette. They will also play a crucial role in delivering excellent customer service and enhancing the overall customer experience.

Role Description 

• Handle flight, hotel, car rental, and travel-related bookings using GDS and online booking tools.
• Issue, reissue, and refund air tickets accurately and promptly.
• Handle itinerary changes, cancellations and after-sales support 
• Ensure compliance with client travel policies and procedures 
• Liaise with airlines and suppliers to resolve booking issues 
• Respond to client inquiries via phone, email or system platforms in a professional manner. 
• Advise clients on travel options, schedules, fares, visa requirements, and travel policies. 
• Support reporting requirements and administrative tasks as needed. 

Job Requirements

• Diploma or Degree in Tourism, Hospitality, or related field. 
• 1–2 years of experience as a Travel Consultant or similar role (Experience in corporate travel agency or TMC environment is a plus). 
• Strong customer service and communication skills. 
• Ability to work in a fast-paced and deadline-driven environment. 
• Added advantage if has knowledge of GDS systems (e.g. Amadeus, Sabre, Galileo). 
• Willing to work in 24/7 rotation shift basis (including weekends) 
• Fluency in English and Mandarin is a requirement as you will be communicating with colleagues/clients based overseas.
• Additional fluency in other languages in a plus 

Skills