Job Description

• Provide hands-on technical support for the installation, setup, commissioning, buy-off, upgrading, troubleshooting, repair and preventive maintenance of sensor products at customer sites, both locally and overseas.
• Conduct product demonstrations and provide training to customers on the proper operation, maintenance and application of sensor products.
• Respond promptly to customer enquiries and technical issues, identify root causes and implement corrective actions within the required timeframe.
• Work closely with customers, distributors, Headquarters, Sales personnel and internal teams to ensure effective communication and timely resolution of technical issues.
• Prepare accurate service reports, technical feedback, quotations and updates on product performance, job progress and on-site activities for customers and Management.
• Provide after-sales technical support to ensure the reliable operation and maintenance of installed sensor products.
• Build and maintain strong working relationships with customers by providing professional and responsive technical support.
• Identify potential sales opportunities, including product upgrades, system enhancements and process improvements, and communicate them to the relevant Sales personnel.
• Perform ad hoc duties to support ongoing projects and other business requirements as assigned by the manager.

Job Requirements

• Candidate must possess at least a bachelor’s degree or Professional Degree in Electrical, Electronic or Mechanical Engineering, or an equivalent field.
• Candidates with relevant hands-on experience in production, manufacturing or quality control are also encouraged to apply.
• At least one year of working experience in the production, automotive or quality industry is an added advantage. However, fresh graduates with a positive mindset and good attitude are strongly encouraged to apply.
• Basic knowledge of PLC (Programmable Logic Controller) systems and the ability to read, understand and interpret wiring diagrams and timing charts will be an added advantage.
• Good command of written and spoken English and Bahasa Malaysia.
• The ability to communicate in Japanese is an added advantage but is not compulsory, as learning opportunities may be provided upon confirmation.
• Must possess own transport and be willing to travel locally or overseas when required by the role and business needs.
• Mature, responsible and able to work independently with minimal supervision.
• A trustworthy team player who demonstrates professionalism, integrity and confidentiality.
• Applicants of all genders are encouraged to apply.

Skills