Job Description

Join us as a Customer Service Intern and get hands-on exposure to customer operations while working with us at Acme Seals Malaysia Sdn Bhd. We make sealing solutions for industrial customers, and your role helps keep our customers informed and our orders moving smoothly.

You will be the backbone of daily customer touchpoints, helping the team manage enquiries, track orders, and keep records tidy so production and delivery stay on schedule. This is a friendly place to learn practical customer service skills in a real manufacturing setting.

Your Growth & Impact

• Build practical customer-facing experience through phone, email, and simple CRM tasks to strengthen your resume.
• Gain familiarity with order tracking and basic data entry so you can support production and delivery teams effectively.
• Expand your communication skills by handling real customer enquiries and liaising with internal teams.
• Connect with engineers, production planners, and sales to understand how customer needs translate into manufactured parts.
• Develop time management and problem solving in a structured, supportive environment that mentors interns.

Job Requirements

Responsibilities

Customer Communication

• Handle inbound customer enquiries via phone and email with clear, courteous responses and timely follow up.
• Record customer requests and feedback accurately so the team can track issues and improve service.
• Prepare simple reply templates and FAQs to keep responses consistent and reduce repeated questions.

Order & Data Support

• Enter and update order information in spreadsheets or basic CRM so production has correct details.
• Monitor order status and notify customers of changes or delays in a calm, factual manner.
• Help reconcile basic delivery documents and report discrepancies to the supervisor for resolution.

Team Support & Continuous Improvement

• Work with sales and production teams to escalate urgent customer issues and follow through until resolution.
• Suggest small process improvements based on customer feedback to make daily work smoother.
• Assist with filing, scanning, and organising customer records to keep the office efficient and audit-ready.

Requirements

Qualifications & Experience

• Currently pursuing or recently completed a diploma or degree, ideally in Business, Communications, or related fields.
• 0 years of formal work experience is acceptable; we welcome applicants who are eager to learn on the job.
• Available to commit to the internship schedule and attend the office during core working hours.

Hard Skills & Knowledge

• Comfortable using Microsoft Excel and Google Workspace for data entry and reporting tasks.
• Basic familiarity with CRM or ticketing tools is a plus, or willingness to learn them quickly.
• Able to type clearly, keep accurate records, and follow standard operating procedures for order handling.

Soft Skills & Qualities

• Strong verbal and written communication in English and Bahasa Melayu to handle customer conversations.
• Patient, polite, and empathetic attitude when speaking with customers and internal teams.
• Good time management, attention to detail, and a practical mindset for solving minor issues independently.
• Team player who asks questions, listens to feedback, and follows up to close tasks reliably.

Skills