Job Description

To be responsible for leading and optimizing the day-to-day operations of the organization to ensure efficiency, quality and productivity across all departments. To focus on designing and improving operational processes, managing resources and budgets, enforcing quality and safety standards, and aligning departmental activities with the company’s strategic goals. To act as a key liaison between departments to foster cross-functional collaboration, drive continuous improvement, and ensure smooth and compliant operations.
 

KEY RESPONSIBILITIES
1.0 Process Improvement & Operational Efficiency
1.1 Analyze, design, and optimize operational workflows to improve efficiency and eliminate waste.
1.2 Implement best practices and lean management principles to enhance productivity and reduce
operational costs.
1.3 Identify and resolve process bottlenecks using data-driven methods and continuous improvement
initiatives.
1.4 Use performance analytics and KPIs to measure effectiveness and suggest improvements.
1.5 Standardize operating procedures, policies, and workflows to ensure consistency, compliance, and
scalability across operations.
1.6 Collaborate with cross-functional teams to streamline processes, improve coordination, and
enhance service delivery.

2.0 Resource, Budget & Inventory Management
2.1 Oversee operational budgets, including expense tracking, cost control, and forecasting.
2.2 Procure necessary materials, equipment, and resources to support business operations.
2.3 Manage inventory levels to ensure stock availability while minimizing excess and obsolescence.
2.4 Collaborate with procurement and finance teams to optimize supply chain costs and vendor
performance.
2.5 Establish and monitor inventory control systems, including stock tracking, audits, and
reconciliation processes. processes.
2.6 Collaborate closely with procurement and finance teams to optimize supply chain costs, improve
vendor performance, and ensure compliance with procurement policies.

3.0 Quality Assurance & Compliance
3.1 Implement and monitor quality control systems to ensure consistent delivery of high-quality
products/services.
3.2 Establish SOPs (Standard Operating Procedures) and enforce adherence across departments.
3.3 Ensure full compliance with legal, regulatory, and internal standards including health, safety, and
environmental policies.
3.4 Coordinate internal and external audits and lead corrective actions where needed.

 

4.0 Team Leadership & Workforce Development

4.1 Lead, supervise, and mentor operational staff across departments.

4.2 Participate in recruitment, onboarding, and training of team members to build a competent
workforce.

4.3 Set performance goals, conduct evaluations, and foster a culture of accountability and continuous
improvement.

4.4 Promote employee engagement, retention, and a positive workplace culture.

 

5.0 Strategic Planning & Execution

5.1 Develop and implement operational strategies aligned with the organization’s long- and short-term
objectives.

5.2 Contribute to strategic decision-making with data and performance insights from operations.

5.3 Lead initiatives that support business growth, scalability, and innovation in operations.

5.4 Lead and manage strategic initiatives that support business growth, scalability, efficiency, and
operational innovation.

5.5 Identify opportunities for operational expansion, optimization, and process transformation in line
with business direction.

5.6 Align operational capabilities, resources, and infrastructure to support strategic priorities and
future business needs.

 

6.0 Cross-Functional Coordination

6.1 Work closely with HR, Finance, Sales, IT, Logistics, and other departments to ensure seamless
operations.

6.2 Act as a central point of contact for inter-departmental workflows and conflict resolution.

6.3 Facilitate communication and information flow between operational teams and senior
management.

6.4 Drive cross-functional improvement initiatives to enhance efficiency, service quality, and
customer satisfaction.

6.5 Promote a collaborative, solution-oriented culture across departments to support organizational
goals.

 

7.0 Performance Monitoring & Reporting

7.1 Review workloads, workforce capacity, and productivity metrics regularly.

7.2 Monitor departmental KPIs and provide actionable insights to improve overall operational
performance.

7.3 Prepare and present reports on operational health, resource utilization, quality performance, and
team productivity to senior leadership.

7.4 Benchmark operational performance against industry standards and best practices to drive
continuous improvement.

7.5 Track progress on operational initiatives and improvement projects, ensuring accountability and
timely completion.

 

8.0 Risk Management & Crisis Response

8.1 Proactively identify operational risks and implement mitigation plans.

8.2 Lead the response to disruptions such as supply chain interruptions, labor shortages, or equipment
failure.

8.3 Ensure contingency plans are in place for critical business functions.

8.4 Conduct risk assessments, scenario planning and impact analyses to anticipate potential
challenges.

8.5 Establish clear protocols for incident reporting, escalation and resolution across departments.

9.0 Anti-Bribery Compliance

9.1 Comply to anti-bribery & corruption management system. 

9.2 Communicate to department employee the importance of compliance to anti-bribery and corruption management. 

9.3 Direct and support department employee to contribute to the effectiveness of the anti-bribery & corruption management system;

9.4 Promote anti-bribery culture within the department.

9.5 Promote continual improvement to department processes.

Job Requirements

 (a) Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering,
Logistics or a related field.
(b) A Master’s degree (MBA) is a plus, especially in large or strategic roles.
(c) 5–10 years of progressive experience in operations with at least 3+ years in a supervisory or
managerial role.
(d) Experience in industries such as manufacturing, construction, logistics, supply chain, or
services is preferred.
(e) Knowledge of lean manufacturing, Six Sigma, or continuous improvement methodologies is an
advantage.
(f) Familiarity with regulatory compliance standards, including health, safety, environmental, and
quality frameworks. 

Skills