Job Description

Key Responsibilities

Retail Business Growth

• Lead and motivate retail team to achieve sales targets, with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement and excellent customer service

People Management

• Lead the retail team, fostering a culture of teamwork, collaboration, and employee morale
• Monitor and evaluate the performance of the retail team regularly to ensure consistency, and improvement of productivity and service quality
• Plan and forecast staffing needs based on sales trends, foot traffic, and operational requirements
• Lead, train, motivate and develop retails staff in promoting courtesy and improving customer service standards.

Liaison with Mall Management

• Serve as a point of contact for mall management and coordinate mall-wide promotions, events, and initiatives
• Support the execution of in-mall marketing campaigns and store events to drive foot traffic and sales

Merchandising & Promotion

• Develop and execute effective merchandising & promotional strategies to enhance brand visibility, optimal product assortment, presentation, and placement
• Ensure retail team adhere to visual merchandising standards compliancy and ensure appealing product display

Inventory Management

• Monitor and analyse stock data, including sales trends, demand forecasting, and lead the team to facilitate accurate replenishment planning

Salary & Benefits

• Salary Range: RM 4,000 – RM 5,500 (depending on experience)
• Commission / Performance Incentive
• Career progression opportunities (Senior Executive / Manager)
• Supportive and growing team environment

Job Requirements

• Diploma or Bachelor’s degree in Business, Sales, Marketing, or related fields.
• At least 3 years in retail operations, with proven management skills, 2+ years in managing multiple stores or equivalent responsibility.
• Good communication skills and proficiency in English, Malay and Mandarin (spoken & written) to effectively communicate with diverse team. 
• Comfortable working with sales targets and KPIs.
• Experience in lifestyle products, fashions, sportswear, bags, or consumer goods is a plus. 

Please note that only shortlisted candidates will be contacted. We know how much work goes into a job application, and we want to thank you for being so considerate of our process. By focusing our communication on shortlisted candidates, we can move through the hiring process more efficiently. We wish you the very best in your search.

Skills