Job Description

Short Description:  

The Operation Analyst (OA) will be responsible for analyzing the eCommerce/omni channel order fulfilment network performance and key metrics, identifying and resolving issues and developing recommendations for courses of action to Supply Chain management.  In this role the OA will work with cross functional teams within the company & external warehouse partners to gather data through various resources and then reproduce the data into presentable formats. The OA will also communicate findings to multiple levels of management and use data to create strategies to improve various facts across the order fulfilment network. The successful candidate will need to be a self-starter, detailed oriented, support numerous projects and the ability to communicate to all levels and areas of the business.  

Responsibilities:

• Monitor and support the execution of fulfilment orders across the eCommerce/omni channel network; including a broad scope of Marketplace Stores, Brand.com & Warehouse Partners.  
• Monitor and analyze, identified and established, key operating metrics and platform service level agreement (SLA). Assists in development and maintenance of an accurate measurement system.  
• Monitor inventory levels and manage stock availability to fulfil orders on time.  
• Leverage reporting and dashboards to drive process improvements resulting in reduced costs and improved service.  
• Address fulfilment related inquiries and resolve issues, such as customer complaint cases.  
• Collaborate with warehouse and logistics teams to ensure timely picking, packing and shipping of orders.  
• Collaborate with commercial, customer service and inventory planning teams to improve order fulfilment procedures.  
• Engage and collaborate with Product & Data Operations team to create data tables, programs & projects in support of supply chain business objectives and strategies 
• Projects require understanding of Order Management functionality and Marketplace Platform systems.  
• Act and support team as Subject Matter Expert on reporting capabilities and performance monitoring tools  
• Stay updated with industry trends and best practices in order management and fulfilment.  

Job Requirements

Requirements / Experience:  

• 3+ years of experience in Warehouse Operations, Distribution, or Logistics within the FMCG or Logistics industry. Familiarity with order fulfillment ecosystem.  
• Experience with direct to consumer fulfillment & business to business fulfillment  
• Experience with supply chain metrics and their use to drive process improvements  
• Strong attention to detail and organizational skills to ensure order accuracy.  
• Proficiency in order management system, warehouse systems and marketplace.  
• Analytical and problem-solving abilities to identify areas for process improvement.  
• Knowledge of supply chain and logistics concepts and best practices.  
• Advanced proficiency in Excel (beyond basic functions such as sum, subtract, divide, and multiply). 

Skills