Job Description

• Onboard and educate Affiliates, IBs, Money Managers and other partners on the company’s platforms, trading products and account procedures.
• Handle day-to-day partners’ operations (connections, withdrawals, commission payments, troubleshooting) and monitor affiliates’ and IBs’ activity to optimise performance and report any suspicious behaviour.
• Maintain and grow strong relationships with partners through proactive outreach (phone, live chat, email) to retain existing business and reactivate inactive partners.
• Work closely with the team to ensure KPIs are met while following company policies, regulatory requirements and high ethical standards.
• Support Partners team initiatives, including social media updates and cross-department collaboration, as needed.

Job Requirements

• Fluency in English
• Preferable, but not required, fluency in other languages
• Experience in customer service or partner/people ops - oriented jobs
• Preferably with knowledge of the FX/CFD and Crypto industries
• A team player with excellent communication skills
• Strong willingness to learn and develop new skills
• Driven and results oriented
• Strong negotiation skills
• Computer literacy with excellent working knowledge of Google Docs and Microsoft Office applications

Skills