Job Description

Job Title: Customer Support Specialist - Mandarin Speaker
Location: KL Eco City (Hybrid after confirmation)
Reporting To: Head of Customer Support
Working Hours: Mon – Fri, 7am - 4pm (First Month)

•  Other shift hours: 11am - 8pm, 3pm - 11pm (Rotational Shift - Monthly)
•  Occasional 1-day weekend shifts (off days will be Thursday/Friday) 

About the Role:

We are seeking a detail-oriented and proactive Customer Support Specialist (Mandarin Speaking) to provide exceptional service to our client in China. This role is responsible for handling client inquiries efficiently, resolving issues promptly, and ensuring a seamless trading experience while adhering to internal policies and regulatory standards. 

Responsibilities:

• Provide exceptional customer support to Mandarin-speaking clients via phone, email, and chat. 
• Assist clients with account setup, inquiries, and technical issues related to our platforms. 
• Resolve client issues efficiently and effectively, ensuring a positive experience. 
• Educate clients on our client's products, services, and processes to enhance their experience. 
• Collaborate with internal teams to address and escalate client issues when necessary. 
• Maintain accurate records of client interactions and transactions. 
• Stay informed about industry trends and product updates to provide accurate information to clients.

Job Requirements

• Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• University / College Degree in Business / Economics / Finance or any relevant field
• Experience in a client facing position will be considered an advantage
• Fluent verbal and written English (additional languages are an advantage)
• Ability to work on rotational shift hours
• A team player with excellent communication skills
• Attention to details

Benefits:

• Fully claimable parking
• Weekly office lunch
• Employee engagement activities
• Birthday leave
• Learning & development opportunities
• Multicultural work environment
• Medical support & wellness membership

What to Expect:

1. First Round: A deep dive into your background with our Talent Acquisition Specialist.
2. Second Round: A culture and values fit discussion with our CS Supervisor.

Kindly note that only candidates who are shortlisted will receive a follow-up communication.

Skills