Job Description

• Handling and monitoring clients’ deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines 
• Update the Platform systems with relevant information 
• Handle any client requests/complaints and perform a timely investigation 
• Assisting Onboarding/Support in replying to client queries 
• Collaborate/Assist the Compliance and Risk Team regarding specific clients 
• Conciliating with customers and service providers on payment issues via different channels 
• Other ad-hoc duties as per management’s request 

Job Requirements

• Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage 
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel) 
• University / College Degree in Business / Economics / Finance or any relevant field 
• Experience in a client facing position will be considered an advantage 
• Good command of English (additional languages are an advantage) 
• Fluent Chinese
• Ability to work from 15:00 to 00:00 (1 hour break), Monday - Friday on site
• A team player with excellent communication skills 
• Attention to details 

Skills