Job Description

Responsibilities

• Provide guidance to customers who need help preparing air waybills or consignment notes through the ADS customer portal
• Proactively respond to customer inquiries with accurate information regarding customs requirements, transit times, and prices, where applicable
• Serve as the primary point of contact for resolving customer disputes and issues related to shipments and freight charges via email and WeChat
• Ensure shipment tracking information is always current and handle all tracing inquiries according to company standards
• Collaborate with internal operations teams and international counterparts in Hong Kong, China, and Taiwan to ensure the swift resolution of customer disputes.

Job Requirements

Requirements

• SPM or equivalent. Fresh graduates with a strong attitude for problem-solving are welcome to apply
• Minimum 1 year experience in a similar capacity
• Proficiency in Written and Spoken Chinese and English. Mandarin communication will be with counterparts in Hong Kong, China, and Taiwan
• Proficiency in using digital communication tools (e.g., email, WeChat) and Ms Excel.
• Problem Solving, Proactive, Diligent and Ability to Work Independently
• Experience in logistic/courier industry would be an added advantage
• Applicants must be willing to work in Subang Jaya
• Full Time only
• Training Provided

• Work Hours 9am - 6pm Weekdays, 9am – 1pm Saturdays (Team Rotation)

Skills