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This job is about managing collections and repossession at a bank. You might like this job because it involves working with external agencies, improving performance, and providing excellent customer service. It's a role with immediate hiring!
Job Description
Non Performing Loan:
- To manage External Collection Agencies (ECA) operation activities and handle any administration work related non-calling operation activities.
- To maintain and further improve External Collection Agencies performances to achieve collection target set by Management.
- To adhere with Company's internal policies and guidelines as well as Bank Negara Malaysia and any regulatory requirements.
- To monitor and report ECA performance.
- To conduct ECA visitation and ensure completeness of visitation document and highlight to Management.
- To provide excellence customer service and maintain good client relationship.
- To proceed invoice payment, file assignment and special arrangement accordingly to scope.
- To assist on any matter as per requested by Management.
Repo, Resell & Insurance:
- To handle respossesion, resell, redemption or any administration work related non- calling operation activities.
- To maintain and or further improve repossession or any collection activities performances to achieve collection target set by Management.
- To perform warehouse stock count and update stock list on quarterly basis.
- To attend customer inquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
- To provide excellence customer service and maintain good client relationship.
- To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals Is made timely.
- To issue letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
- To prepare documentation and go to JPJ on transfer ownership.
- To liasing other department on discharge of ownership.
- To perform any ad hoc task that assigned by Management.
Job Requirements
- Diploma / Degree Finance/Accountancy/Banking/Business or equivalent.
- Minimum 2 to 3 years working experience in collection in general or any related field.
- Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
- Team player with ability to work well under pressure and to adapt in a fast paced working environment.
- Possess valid motorcycle license
Skills
Microsoft Excel
Interpersonal Communications
Analytical Skills
Company Benefits
Inpatient & Outpatient Medical Coverage
For Permanent Employees
Group Personal Accident & Term Life Insurance
For Permanent Employees
Staff Awards & Appreciations
For Permanent Employees
Staff Financing Scheme
For Permanent Employees
Opportunities for Career Development
For all employees
Continuous Training Provided
For all employees
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
AEON Credit Service (M) Berhad
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to...