Job Description

Main purpose of the job:

To lead, implement and enhance internal training programs and development initiatives for the Credit Management Group (CMG), while supporting HR in recruitment coordination activities specific to CMG.

Key Responsibilities:

Training & Development (Core Focus):

• Develop and implement the annual training plan for CMG based on business needs and regulatory requirements.
• Conduct internal training sessions (classroom and online) for CMG staff on topics such as credit operations, collection strategies, compliance, and system usage.
• Coordinate external and inter-departmental training programs, including collaboration with third-party providers.
• Create training materials, modules, and e-assessment tools to evaluate learning effectiveness.
• Monitor training attendance and ensure completion in line with BNM and internal compliance guidelines.
• Track and analyze training performance, assessment scores, and feedback to improve training outcomes.
• Manage the CMG e-learning platform including assignment, tracking, and follow-ups.

 Recruitment Support (Secondary Scope):

• Support HR in scheduling interviews and coordinating hiring activities for CMG vacancies.
• Liaise with Unit Heads/Section Heads to confirm interview dates and hiring requirements.
• Assist in coordination of outsourced recruitment vendors (if required) and support career fair participation.

General & Compliance:

• Ensure training and recruitment support activities adhere to company policies and BNM regulations.
• Prepare relevant reports and documentation for audit or management review.
• Perform any ad-hoc tasks or assignments as directed by CMG Management.

Job Requirements

Job Requirement:

• Diploma or Degree in Business Administration, Human Resources, Training & Development, or relevant fields.
• Certification in Learning & Development, Training or Instructional Design is an advantage.
• Minimum 8 years’ experience in training or learning & development, preferably in financial services or credit-related functions.
• Familiarity with credit management, collection operations, or regulatory training requirements is preferred.
• Strong facilitation and presentation skills (online & in-person).
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• Able to design engaging training materials and assessments.
• Strong interpersonal, communication, and coordination skills.
• Good analytical and reporting capabilities.
• Able to manage multiple priorities and work independently under pressure.

Skills