Job Description

• Establish performance metrics and key performance indicators (KPI) to assess the organization's progress towards strategic goals.
• Determining the scope of collection operational improvement initiatives via consultation and evaluation.
• Conduct analysis, identifying emerging trend, evaluate result movement, construct and implement the strategic plan to align with Company KPI and perform PDCA.
• Identify areas of improvement, implement performance improvement initiatives and track results.
• Developing operational improvement strategies short, mid and long term.
• Recommending cost-effective solutions to operational challenges.
• Overseeing the implementation of operational improvement strategies.
• Planning and working out the cost calculations and budgets setting with Head of Group.
• Collaborating across departments to set operational targets.
• Overseeing documenting process, monitoring progress, reviewing status and collection report.
• Collaborate with executive leadership to define and refine the organization's strategic priorities and initiatives.

Job Requirements

•  A minimum of 10 years' experience in operations consultancy in a similar industry (Financial industry preferred).
• Extensive knowledge of operational enhancement and debt collection strategies.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Strong analytical skill and able to work under pressure.
• Exceptional analytical and problem-solving abilities.
• Ability to collaborate with a variety of stakeholders.
• Excellent organizational and time-management skills.
• Proven track record in developing and coaching high performance sales and service teams.

Skills