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This job is about overseeing branch operations and enhancing customer service through technology and training. You might like this job because it involves improving customer experience and implementing new technology.
Undisclosed
Bangsar South, Kuala Lumpur
Job Description
- Plan, propose, implement and coordinate on system development and enhancement.
- Act as the main PIC in Customer Satisfaction Survey & Mystery Shopper Program to improve the overall customer experience.
- To explore latest technology for branch operation cost & process improvement
- Setting up the overall region training framework and plan yearly training to achieve the company objective in improving customer service level and sales performance.
- Adopt e-learning approach and e-assessment to effectively improved in term of product knowledge, SOP and guideline.
Job Requirements
Diploma or Degree with minimum 3 years working experience preferably in Banking/Financial Industry. Expose in Branch Development functions and activities. Good management, communication and analytical skills. Understanding on managerial accounting and good in people management skill
Skills
Company Benefits
Inpatient & Outpatient Medical Coverage
For Permanent Employees
Group Personal Accident & Term Life Insurance
For Permanent Employees
Staff Awards & Appreciations
For Permanent Employees
Staff Financing Scheme
For Permanent Employees
Opportunities for Career Development
For all employees
Continuous Training Provided
For all employees
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
4 - 7 Years of Experience
Career Level
Manager / Team Lead
Job Specialisation
Financial Services & Banking, Others
Company Profile
AEON Credit Service (M) Berhad
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 60 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.