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This job is a temporary Customer Service Officer role where you'll connect with clients from home. You might like this job because you’ll help people understand insurance, build relationships, and improve services while working in a supportive team!
Job Description
- Build and maintain strong, long-lasting customer relationships.
- Guide new customers through a seamless onboarding process.
- Conduct outbound calls to introduce insurance products and explain benefits.
- Assess customer needs and recommend suitable insurance solutions.
- Provide responsive support and resolve customer inquiries or concerns.
- Collect customer feedback to identify service improvement areas.
- Collaborate with internal teams (e.g., marketing, product) to enhance customer experience.
- Maintain accurate records of all customer interactions and sales activities using CRM tools.
Job Requirements
- Min 1 year working experience in Customer Service field
- Proficient in English, Bahasa Malaysia (read, write and speak)
- Excellent communication and interpersonal skills.
- Strong customer service mindset with a genuine desire to help others.
- Ability to work both independently and within a team.
- Comfortable using CRM software and digital communication tools.
- Fully Working from Home position with fixed working timing
Skills
Inbound Calls
Outbound Calls
English Language
Malay Language
Mandarin Chinese
Company Benefits
Birthday Celebration
We provide angpau to the birthday baby on the particular month.
Medical & Insurance
We cover outpatient medical and insurance to our employees.
Bonding engagement
We treat all the employees as our asset. We do have team building activities every year.
Training Opportunities
We are fostering learning and development culture.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
Aetherion Dataworks Sdn Bhd
At Aetherion Dataworks, we empower enterprises to thrive in the digital era through strategic Global Business Services powered by AI, intelligent automation, and data-led innovation. Our unique "Transform Without Replacement" approach redefines business evolution - leveraging cutting-edge technology to augment human potential rather than replace it.
By integrating consulting, solution development, managed services,...