Job Description

VIP Manager (iGaming) — Kuala Lumpur (Fully Remote)

We are looking for a VIP Manager to join an international iGaming company expanding its presence in Kuala Lumpur. This is a fully remote position. You will look after our most valuable players and grow their loyalty and lifetime value.

What you'll do

•  Manage a personal portfolio of VIP and high-value players (casino and/or sportsbook)
•  Build long-term, trust-based relationships through personal communication (Telegram, WhatsApp, WeChat, phone)
•  Grow retention, activity and lifetime value (LTV) across your portfolio
•  Reactivate inactive VIP players with tailored offers and campaigns
•  Create personalized bonuses, cashback, gifts and experiences while keeping them profitable
•  Identify and onboard new potential VIPs early in their player journey
•  Handle VIP requests and escalations, including deposits, withdrawals, limits and KYC, with speed and discretion
•  Work closely with CRM, Risk, Payments and Support teams
•  Track portfolio performance (GGR/NGR, deposits, retention, churn) and report on results
•  Follow responsible gambling and AML standards at all times

Compensation

💰 Competitive base salary, discussed individually based on your experience

📈 Salary review after probation

🔥 Performance-based commission on portfolio results

📍 Location: Kuala Lumpur, Malaysia

🏢 Full-time / Fully Remote

If you know how to turn players into loyal long-term clients and enjoy building close relationships, DM me directly or send me your CV.

Job Requirements

What we're looking for

•  Based in Kuala Lumpur
•  Fluent in English and Chinese (Mandarin); Malay or Cantonese is a plus
•  2+ years of experience as a VIP Manager, VIP Account Manager or Player Retention Manager in iGaming
•  Strong understanding of casino and sportsbook products, bonus mechanics and player behavior in the Asian market
•  Experience with CRM tools and working with player data
•  Excellent communication and negotiation skills and a high level of emotional intelligence
•  Comfortable working with targets, numbers and performance metrics
•  Discreet, proactive and results-driven, with a service-first mindset
•  Able to work independently in a remote setup
•  Available for flexible hours, since VIP players expect fast responses

Skills