Agensi Pekerjaan ES2000 (K Employment Solutions) 

We specialize in ensuring continued staffing to ensure your productivity – Contract Staffing, Welfare, Training, Compensation and Benefits, Payroll administration, Workers Scheme and compliance

At ES2000, we specialize in Employment Solutions.

At our company, we believe in teamwork, respect, and continuous improvement. We maintain a positive and supportive working environment where everyone is encouraged to contribute ideas and grow professionally.
When you join our team, you can expect clear guidance, supportive colleagues, and a workplace that values hard work and commitment. We strive to create a culture where employees feel respected, motivated, and proud to be part of the team.

&nbsp;
<ul>
<li>Answer incoming calls and respond to customer inquiries in a professional and courteous manner.</li>
<li>Provide accurate information about products, services, and company policies to customers.</li>
<li>Resolve customer complaints and issues efficiently and effectively, escalating complex cases to senior team members when necessary.</li>
<li>Document all customer interactions and transactions accurately in the company's database.</li>
<li>Process orders, forms, and applications as required.</li>
<li>Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.</li>
<li>Identify and escalate priority issues to the appropriate team or department.</li>
<li>Maintain a thorough understanding of all products, services, and promotions to provide excellent customer support.</li>
<li>Adhere to company policies and procedures regarding customer service and data protection.</li>
<li>Meet or exceed key performance indicators (KPIs) related to call handling, resolution time, and customer satisfaction.</li>
</ul>

This job is about helping customers over the phone as a Customer Care Call Agent. You might like this job because you enjoy solving problems, talking to people, and making sure they&#x27;re happy with their experience!

Verbal Communication Skills

Customer Service

Problem Solving

Active Listening

Data Entry

Conflict Resolution

_



-Answer incoming calls and respond to customer inquiries in a professional and courteous manner.


-Provide accurate information about products, services, and company policies to customers.


-Resolve customer complaints and issues efficiently and effectively, escalating complex cases to senior team members when necessary.


-Document all customer interactions and transactions accurately in the company's database.


-Process orders, forms, and applications as required.


-Follow up with ...

Customer Care Call Agent

Agensi Pekerjaan ES2000 (K Employment Solutions)

Call Centre / Backend Support Executive

TWO POINTS SDN BHD

Consumer Care (Inbound) - June Intake !!!

Intelek Staffing Services Sdn. Bhd.

Customer Service Executive

KIT Technology Sdn Bhd

Customer Affairs Agent

Kris Business Hub Sdn. Bhd.

CS Talent Wanted. From Support Agent to Head of CX. (Salary RM 2,500 - RM 18,000+)

Hiredly

Customer Service Executive

ParcelDaily

Customer Service Executive (Travelling/Hospitality) Salary Up to RM4,300

Asia Recruit Management Sdn Bhd

Operation & Customer Service Associate

MGlobal Consulting Sdn Bhd

Customer Service Operation (E-Commerce)

Intelek Staffing Services Sdn. Bhd.

Company Profile

Agensi Pekerjaan ES2000 (K Employment Solutions)