Job Description

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Provide accurate information about products, services, and company policies to customers.
• Resolve customer complaints and issues efficiently and effectively, escalating complex cases to senior team members when necessary.
• Document all customer interactions and transactions accurately in the company's database.
• Process orders, forms, and applications as required.
• Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
• Identify and escalate priority issues to the appropriate team or department.
• Maintain a thorough understanding of all products, services, and promotions to provide excellent customer support.
• Adhere to company policies and procedures regarding customer service and data protection.
• Meet or exceed key performance indicators (KPIs) related to call handling, resolution time, and customer satisfaction.

Job Requirements

• Possess a Diploma in any field.
• Entry-level position; fresh graduates are encouraged to apply.
• Excellent communication skills in both English and Bahasa Malaysia, both written and verbal.
• Demonstrated ability to provide exceptional customer service.
• Strong problem-solving skills with the ability to identify and resolve customer issues efficiently.
• Active listening skills to understand customer needs and provide appropriate solutions.
• Proficient in telephone etiquette and handling customer inquiries professionally.
• Ability to handle conflict and resolve customer complaints effectively.
• Basic data entry skills with accuracy and attention to detail.
• Willingness to work full-time at the onsite location in Jalan 13/2, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.

Skills