Job Description

Open to Malaysians Only

Job Description

Virgin Voyages is looking for a passionate and service-driven Bar Server to join the Food & Beverage team onboard. This role is ideal for Malaysian candidates who enjoy creating memorable guest experiences, have strong beverage knowledge, and can deliver excellent service in a fast-paced cruise ship environment.

As a Bar Server, you will be responsible for providing friendly, efficient, and professional beverage service to guests. You will have strong knowledge of drink menus, liquor brands, beers, non-alcoholic beverages, glassware, garnishes, and service standards. You will also support upselling initiatives, maintain cleanliness and presentation standards, and ensure all alcohol service policies are followed.

Key Responsibilities

• Provide an excellent and memorable guest experience at all times.
• Maintain complete knowledge of menu items, liquor brands, beers, cocktails, and non-alcoholic beverage selections available in the assigned outlet.
• Understand proper glassware, garnishes, and service presentation for each beverage.
• Maintain knowledge of table numbers, station assignments, outlet setup, operating hours, menus, price range, capacity, and dress code.
• Serve wine and champagne confidently and professionally.
• Interact with guests, provide beverage recommendations, promote drinks, and upsell premium brands where appropriate.
• Suggest suitable alternative cocktails or beverage options based on guest preferences.
• Ensure bar products, equipment, and cleaning materials are used responsibly and cost-effectively.
• Inspect assigned stations and service areas for cleanliness, readiness, and presentation; address any deficiencies promptly.
• Accurately enter guest orders into the system and monitor tabs for any required corrections.
• Carry out clear-down routines after service and ensure all glasses, bottles, and service items meet company standards.
• Escalate guest complaints to the Bar Supervisor and assist in resolving issues professionally.
• Stay informed about onboard services, features, and activities in order to answer guest questions accurately.
• Ensure compliance with company alcohol service policies and notify the Bar Supervisor if guests or crew are at risk of breaching policy.

Job Requirements

Requirements

• Open to Malaysian citizens only.
• Minimum 2 years of experience as a Bar Server, Waiter, or Steward onboard a cruise ship, or in a 4/5-star hotel or resort.
• Strong knowledge of drink recipes, beverage service standards, and bar operations.
• Good understanding of professional guest service and complaint handling.
• Able to work confidently in a fast-paced, multicultural onboard environment.
• Strong written and verbal communication skills.
• Positive attitude, attention to detail, and ability to stay calm under pressure.
• Passionate about people and committed to delivering excellent service.
• Must hold all certificates required by the STCW Code for this position.

Skills