Job Description

• Welcome guests, confirm reservations and manage walk-in enquiries.
• Handle telephone bookings and record guest preferences accurately.
• Coordinate seating with the service team to ensure tables are ready.
• Check the dining area, menus and reception station for cleanliness and readiness before service.
• Respond to guest requests and complaints professionally, escalating concerns when necessary.
• Maintain up-to-date knowledge of menus, daily specials and venue activities.
• Assist with food and beverage service, table clearing and accurate order documentation.
• Communicate with kitchen and service teams to ensure dining arrangements run smoothly.
• Guide colleagues on guest reception and seating procedures.
• Maintain professional presentation and follow food hygiene, health and safety standards.

Job Requirements

• Friendly, approachable manner with a strong focus on guest satisfaction.
• Clear communication and interpersonal skills.
• Good organisation and attention to detail when managing reservations.
• Ability to coordinate with colleagues and remain composed during busy service periods.
• Willingness to assist with restaurant service duties.

Skills