Job Description

SALARY PACKAGE

Total fixed monthly remuneration: RM3,100

•  Basic salary: RM2,300
  • Fixed allowance: RM500
  • Meal allowance: RM300

ABOUT THE ROLE

Agensi Pekerjaan Jobs Kreate Sdn. Bhd. is recruiting a professional and guest-focused Restaurant Hostess on behalf of our client, a Japanese fine-dining restaurant located within a five-star hotel in Kuala Lumpur.

The Hostess will be responsible for welcoming guests, managing reservations and seating arrangements, supporting restaurant service operations, and helping ensure that every guest receives a warm and well-organised dining experience.

One full-time position is available.

KEY RESPONSIBILITIES

•  Ensure the restaurant is ready to receive guests before opening, including checking that the tables and service team are prepared according to opening standards.
•  Ensure restaurant operating equipment is clean and in proper working order.
•  Meet and greet arriving guests professionally at the restaurant entrance.
•  Welcome guests according to the restaurant’s service standards.
•  Confirm whether guests have reservations and record the relevant information accurately in the reservation book.
•  Create reservations for walk-in or prospective guests and record their dining preferences.
•  Take telephone bookings and document all reservation details accurately.
•  Escort guests to their preferred or reserved tables and assist with seating according to restaurant standards.
•  Remain attentive to guests’ requests throughout their dining experience.
•  Assist in resolving guest complaints where possible and report complaints or incidents to the supervisor.
•  Maintain a clean, organised and presentable hostess station.
•  Ensure all food and beverage menus are clean and properly maintained.
•  Maintain detailed knowledge of the menu and daily specials.
•  Keep up to date with general hotel activities so that accurate information can be provided to guests when required.
•  Inform guests of the restaurant’s daily specials.
•  Check with guests to ensure they are enjoying their meals and take appropriate action when a service issue arises.
•  Coordinate with kitchen staff, management and the service team to ensure that dining arrangements and guest concerns are handled properly.
•  Assist with food and beverage service when required.
•  Ensure tables are cleared quietly and efficiently.
•  Remove used dishes and glasses from tables or counters and take them to the kitchen for cleaning.
•  Carry food and beverage trays safely to minimise spills and breakages.
•  Complete restaurant dockets accurately and clearly.
•  Inspect dining and service areas to ensure cleanliness and proper setup.
•  Train waitstaff and service support staff on the restaurant’s hostess standards.
•  Supervise and coordinate dining-room activities to ensure guests receive prompt and courteous service.
•  Review work procedures and operational issues to identify opportunities to improve service, performance and safety.
•  Maintain professional grooming, uniform and personal presentation standards in accordance with hotel policy.
•  Maintain proper personal hygiene and sanitation standards.
•  Comply with applicable health and safety regulations, brand standards, and local policies and procedures.

Job Requirements

•  Professional, presentable and well-groomed.
•  Friendly, courteous and confident when interacting with guests.
•  Strong customer-service, interpersonal and communication skills.
•  Attentive to guest requests and committed to delivering a positive dining experience.
•  Organised and able to manage reservations, seating arrangements and dining preferences accurately.
•  Able to handle telephone bookings professionally and record information clearly.
•  Able to respond appropriately to guest concerns and escalate incidents when necessary.
•  Able to coordinate effectively with kitchen staff, management and the restaurant service team.
•  Able to assist with food and beverage service when required.
•  Able to carry food and beverage trays safely.
•  Able to maintain the cleanliness and presentation of the hostess station, menus, dining area and service area.
•  Willing to comply with restaurant and hotel service standards, grooming requirements, and all applicable health, hygiene, safety and sanitation procedures.

Skills