Job Description

Agensi Pekerjaan Jobs Kreate Sdn. Bhd. is recruiting on behalf of a newly opened hotel in Johor Bahru.

The Receptionist is responsible for providing warm, efficient, and professional service at the front desk. This position handles guest arrivals, departures, inquiries, reservations, and general reception duties while ensuring a smooth and pleasant guest experience.

No previous hotel experience is required. Fresh graduates and candidates interested in beginning a career in hospitality are welcome to apply.

JOB RESPONSIBILITIES

• Welcome guests and assist with check-in and check-out procedures.
• Handle guest inquiries, reservations, room assignments, and general requests accurately.
• Provide information about hotel facilities, services, and nearby attractions.
• Attend to guest requests and follow up promptly when service recovery is required.
• Manage incoming telephone calls and messages professionally.
• Operate the Property Management System for bookings, billing, and night-audit support.
• Handle cash and credit-card transactions and maintain accurate shift reports.
• Update room-status information and coordinate with Housekeeping and other departments.
• Monitor guest accounts, special requests, and VIP listings.
• Report maintenance issues, irregularities, and guest concerns to the Duty Manager.
• Support Front Office operations during busy periods.
• Follow the hotel’s safety, security, and emergency procedures.
• Protect the confidentiality of guest and hotel information.

Job Requirements

• No previous working experience is required.
• Fresh graduates are encouraged to apply.
• A Certificate or Diploma in Hospitality, Hotel Management, or a related field is an advantage but not mandatory.
• Chinese-language communication skills are required for work-related guest interactions.
• Good communication and interpersonal skills.
• Customer-oriented, helpful, and professional attitude.
• Familiarity with Opera or another hotel Property Management System is an advantage but not mandatory.
• Able to handle multiple tasks accurately in a fast-paced environment.
• Able to work rotating shifts, night shifts, weekends, and public holidays.
• Professional appearance, grooming, and conduct.
• Applicants must be legally eligible to work in Malaysia.

BENEFITS AND ENTITLEMENTS

• Duty meal provided
• Uniform provided
• Night-shift allowance: RM10 when applicable
• Medical claim entitlement: RM250, subject to company policy
• EPF (KWSP) contributions
• SOCSO (PERKESO) contributions
• Employment Insurance System (EIS/SIP) contributions

Skills