Job Description

Business Nature: Manufacture and sales of heat exchanger.

Position Title: IT Executive (Japanese Speaker) 

Job Responsibilities:

 1. Hardware Setup and Maintenance:
　• Install, configure, and maintain computer hardware components such as CPUs, RAM modules, hard drives, and peripherals (printers, scanners, etc.).
　• Troubleshoot hardware issues and perform necessary repairs or replacements.
　• Conduct regular maintenance checks to ensure optimal performance and longevity of hardware.
2. Software Installation and Configuration:
　• Install and configure operating systems, applications, and software updates.
　• Provide support for software-related issues including installation errors, compatibility problems, and functionality glitches.
　• Troubleshoot software problems and perform necessary fixes or re-installations.
3. Network Setup and Management:
　• Configure and maintain local area networks (LANs), including routers, switches, firewalls, and access points.
　• Troubleshoot network connectivity issues and perform diagnostics to identify and resolve problems.
　• Assist in the setup and maintenance of wide area networks (WANs) and virtual private networks (VPNs).
4. User Support and Training:
　• Provide technical support to end-users via phone, email, remote access or in person.
　• Assist users with system, hardware and software-related issues, offering guidance and instructions as needed.
　• Conduct training sessions or create documentation to educate users on IT best practices and procedures.
5. Data Backup and Recovery:
　• Manage data backup solutions to ensure the integrity and availability of critical information.
　• Develop and maintain disaster recovery plans to minimize data loss in the event of system failures or disasters.
　• Perform data recovery procedures to restore lost or corrupted files and databases.
6. Security Management:
　• Implement and enforce security measures to protect IT systems from unauthorized access, malware, and other cyber threats.
　• Monitor network activity for security breaches and respond promptly to security incidents.
　• Conduct security audits and vulnerability assessments to identify and address potential weaknesses in the IT infrastructure.
7. Documentation:
　• Maintain accurate records of hardware and software inventory, network configurations, and user accounts.
　• Document IT procedures, troubleshooting steps, and system configurations to facilitate knowledge sharing and continuity of operations.
8. IT Infrastructure Planning and Upgrades:
　• Participate in the planning and implementation of IT projects, including system upgrades, migrations, and expansions.
　• Evaluate new technologies and recommend solutions that align with organizational goals and budgetary constraints.
　• Collaborate with other IT staff and departments to ensure seamless integration of new systems and technologies.
9. Compliance and Regulation:
　• Ensure compliance with relevant regulations and industry standards governing IT operations and data security
　• Stay updated on changes in regulatory requirements and implement necessary adjustments to IT policies and procedures.
　• Assist in the preparation of documentation and reports for compliance audits and inspections.
10. Vendor Management:
　• Liaise with IT vendors and service providers to procure hardware, software, and technical support services.
　• Evaluate vendor proposals and negotiate contracts to obtain favorable terms and pricing.
　• Maintain relationships with vendors and escalate issues as necessary to ensure timely resolution of problems.
11. Report:
　• Prepare and submit required reports to the IT manager to ensure timely updates on issues, projects, tasks, etc.
12. User Account Management:
　• Create, disable and delete the user account (Active Directory, O365 and other system)
13. System/Application Management & Support:
　• Support user on system/application changes or new requirement
　• Manage the system and/or application that in used by the comp 

Job Requirements

MUST Requirements: Good command of spoken and written in Japanese (JLPT N1 or N2 Level) 

Experience: Experienced dealing with in-house IT support role will be an added advantage.

Skills