Job Description

- Provides an administrative support service to the Managed Services Client Service Desk team.
- Provides entry level administrative tasks as required by the team.
- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.
- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
- Performs any other related task as required. 

Job Requirements

 - SPM & Above
- Able to speak Cantonese to liaise with Hong Kong customers.
- Ability to work in 24X7 shift structure, based on a defined roster as required
- Basic experience level in the Technology Industry and Call Centre environment
- Fresh graduates are encouraged to apply
- Candidates with IT Customer Service / general Customer Service background will be a plus
- Communications, analytical thinking is essential to help to identify, communicate to resolve issues
- Good verbal and written communication and customer service skills 

Skills