Job Description

Key Responsibilities

1. Service Operations & Technical Expertise

• Oversee and support complex service, repair, and preventive maintenance work on commercial kitchen equipment.
• Act as the primary technical escalation point for critical or complex issues, ensuring timely resolution.
• Ensure all service activities comply with company standards, health & safety requirements, and industry best practices.
  
   

2. Customer & Stakeholder Engagement

• Build and maintain strong relationships with key clients through regular site visits and proactive issue resolution.
• Collaborate with the sales team as the technical advisor during client meetings, project scoping, and proposal development.
  
   

3. Process Improvement & Reporting

• Analyze recurring technical issues, prepare root-cause reports, and recommend corrective/preventive actions to headquarters.
• Gather and share market intelligence (client expansion plans, competitor products, technology trends) to support business strategy.
• Identify opportunities to improve service processes, reduce downtime, and enhance customer experience.

4. Training & Knowledge Sharing

• Conduct advanced training sessions for clients and internal teams on equipment operation, troubleshooting, and safety protocols.
• Develop and implement training programs for junior engineers to build technical competency within the team.

Job Requirements

■ Must Requirements
・Over 8 years of experience in the service and maintenance of electrical and electronic equipment.
・Minimum 2 years of hands-on experience servicing and maintaining commercial kitchen/food processing equipment or HVAC/refrigeration systems.
・Candidate must possess own transport (car or bike) and must be willing to travel.

■ Advantages
・Candidate with experience working in new setup company, and experience in hiring new joiner or managing a team of engineer has advantage.
・Degree / Diploma in Electrical & Electronics Engineering.

■ Other Requirements
・Candidate must be willing to work in a new setup company.
・Candidate must be matured, independent and capable to work without much supervision.

Skills