Job Description

Working Day and Hour:

 Mon ~ Sun (**5 Days working day / week)

2 Shifts between 0700 ~ 2000
Shift 1 - 0700 ~ 1630
Shift 2 - 1030 ~ 2000
*With 1 hour lunch time, and short rest x 2 times 

Job Descriptions:

• You will be handling customer inquiries for a major vacation rental platform via phone and chat/email.
• Over 90% of phone calls are from Japanese customers.
• About 40–50% of chat/email inquiries are from overseas customers (translation apps can be used).
• English will also be used for internal communication.
• This role requires you to provide polite, accurate, and prompt service to improve customer satisfaction and ensure high hospitalit.

Responsibilities:

• Handle customer inquiries via phone and email.
• Record call details and share with internal teams.
• Communicate with partner accommodation facilities when required.
• Process booking changes as per customer requests.
• Provide clear explanations for inquiries that cannot be fulfilled.
• Address customer concerns to improve satisfaction.
• Work with KPI targets and ensure efficiency.
• Report promptly to supervisors if any issues arise.
   

Job Requirements

[Must]

• Bachelor’s degree or above.
• JLPT N1 or Native level.
• Able to communicate smoothly with Japanese.
• Able to 5th January 2025 (Buyout is negotiable).

[Advantage]

• Work experience using Japanese (including part time jobs)  

Skills