Job Description

 1. Sales & Client Engagement:
• Build and maintain strong relationships with academic institutions, libraries, and research organizations.

1. Training & User Enablement
   • Perform training needs analysis (TNA)
   • Provide platform training to professional researchers
   • Arrange and coordinate either physical or online training with end-users
   • Lead and facilitate engaging training sessions on the features and benefits of the platforms.
   • Enhance researchers’ skills and knowledge in using digital academic tools and platforms.
   • Collect feedback during training sessions to continuously improve user experience and adoption.
   • Design, develop, and tailor training materials to align with client needs and platform functionalities.
   
2. Market & Industry Awareness
   • Monitor and stay updated on publishing industry trends, emerging technologies, and academic best practices.
   • Share insights with the sales and product teams to align strategies with market developments.
   
3. Support & Problem Solving
   • Address client inquiries, provide solutions, and ensure customer satisfaction during and after training.
   • Identify challenges during training sessions and proactively develop solutions to enhance effectiveness. 

Job Requirements

 <Requirement>

•  Candidate must possess a minimum of Diploma in any field.
  • Candidate possesses minimum 1-2 years of sales experience, who is interested to do after-sales support
  • Possess own car with a valid driving license
  • Willing to travel within Malaysia
  

<Advantageous>

•  Professional working proficiency in English, Bahasa Malaysia and other languages is a plus
  • Adequate computer skills especially in MS Word, MS Excel and MS PowerPoint
  • Ability to deliver engaging presentations and conduct effective training sessions.
  • Proactive approach to identifying and resolving challenges in training or adoption.
  • Previous experience in inside sales or account management is an advantage. 

Skills