Job Description

 This is with a global BPO company headquartered in Singapore, operating across 39 locations worldwide including Malaysia, with over 20,000 employees from 80+ nationalities.
The company provides outsourcing services such as customer support, technical support, sales assistance, and content moderation.

Job Description:
・You will be handling customer inquiries for a major vacation rental platform via phone and chat/email.
-Over 90% of phone calls are from Japanese customers
-About 40–50% of chat/email inquiries are from overseas customers (translation apps can be used)
-English will also be used for internal communication
This role requires you to provide polite, accurate, and prompt service to improve customer satisfaction and ensure high hospitalit
Responsibilities:
-Handle customer inquiries via phone and email
-Record call details and share with internal teams
-Communicate with partner accommodation facilities when required
-Process booking changes as per customer requests
-Provide clear explanations for inquiries that cannot be fulfilled
-Address customer concerns to improve satisfaction
-Work with KPI targets and ensure efficiency
-Report promptly to supervisors if any issues arise

Highlights:
Office located in KL Sentral (very convenient, near LRT station)
No need for high-level English; communication-level is sufficient
Customer support for a well-known travel platformy standards. 

Job Requirements

[Must]
-Bachelor’s degree or above
-JLPT N2 or higher
-Able to communicate smoothly with Japanese
-Able to join 27th October 2025

[Advantage]
Work experience using Japanese (including part time jobs) 

Skills