Job Description

1. IT Operations & Support
   • Ensure smooth running of business-as-usual (BAU) IT functions.
   • Provide first-line escalation support for all application-related requests/enquiries.
   • Maintain and troubleshoot core business systems: Weighing System, Accounting System, Procurement System, HR System, and Attendance System.
   • Oversee workstation setup, software deployment, and hardware configuration (delegate to junior staff where appropriate).
   
2. Infrastructure, Network & Security
   • Manage overall server infrastructure, network, and security stability to minimize unplanned outages.
   • Monitor and manage LAN/WAN, internet connections, Wi-Fi routers, and network health.
   • Administer and troubleshoot FortiGate firewall systems (VPNs, web filtering, IPS/IDS, and security policies).
   • Implement and monitor data backup systems, antivirus software, endpoint protection, and cybersecurity protocols.
   • Ensure IT infrastructure, hardware, software, and licenses comply with IT policies and standards.
   
3. System & Application Management
   • Manage and implement change requests on externally maintained systems, from scope definition through implementation.
   • Understand database structures and data contents of various applications.
   • Provide IT solutions aligned with the company’s strategic business objectives.
   • Ensure system performance, availability, and scalability across applications.
   • Conduct troubleshooting and root cause analysis to resolve incidents effectively.
   
4. Project & Vendor Management
   • Plan, support, and roll out new systems, hardware upgrades, and process automation initiatives.
   • Liaise with vendors, consultants, and service providers to ensure timely delivery of IT services and projects.
   • Follow up with relevant parties to ensure projects are delivered on time and within budget.
   • Ensure IT processes, methodologies, and documentation are maintained to established standards.
   
5. Leadership & Governance
   • Lead and mentor junior IT staff; assign tasks and review deliverables.
   • Contribute to IT policy development, strategic planning, and budget preparation.
   • Drive compliance with IT governance, security frameworks, and industry best practices.

Job Requirements

 <Requirement>

•  Degree in IT/Computer Science or related field.
  • Min. 4–7 years of IT experience, with solid hands-on exposure in infrastructure, networking, and system administration.
  • Strong knowledge of Active Directory (ADFS, Azure AD), Group Policy, DNS, DHCP, and Windows Server.
  • Proven experience managing and configuring firewalls (FortiGate) and networking protocols (TCP/IP, DNS, DHCP).
  • Experience in IT project management, vendor management, and cross-functional collaboration.
  

<Advantageous>

•  Knowledge in disaster recovery, cybersecurity, and IT compliance.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Strong communication, leadership, and interpersonal skills.
  • Self-motivated, independent, and able to meet deadlines in a fast-paced environment. 

Skills