Job Description

1. Store Operations
   · Ensure smooth day-to-day store operations in compliance with company SOPs.
   · Maintain store cleanliness, display standards, and visual merchandising according to brand guidelines.
   · To report to and assist the Area Manager in managing day-to-day retail operation of the assigned branches.
   · To ensure proper maintenance of account, cash flow and sales records by cashier.
   · To enforce the internal control procedure in order to reduce stock / monetary leakage from the operating retail outlet.
   · To improve and enforce the SOPs in order to have a tighter, more effective and profitable operation
   · To ensure and guide all branch staff to carry out their duties and responsibilities as detailed in the branch operation.
   · To undertake other responsibilities assigned by the branch management from time to time.
   
2. Team Management
   · Recruit, train, and develop store staff to enhance product knowledge and selling skills.
   · Conduct regular performance evaluations, monitor staff working performance and provide coaching.
   · To provide leadership and direction for the respective retail outlet.
   · To create, motivate and encourage a "teamwork" culture within the retail outlet and the organization as a whole and to instill a sense of commitment and ownership in the team.
   · To provide guidance and training to retail outlet on retail outlet processes, procedures and business activities according to Standard Operations Procedures (SOPs) and job responsibilities and to achieve set objectives.
   · To plan and manage day-to-day operations of the retail outlet, such as preparing monthly duty roster and daily work schedule including effective management of leave application of the retail outlet.
   · To identify and follow up on the problems encountered by staff.
   · To ensure staff fulfill their job responsibilities and adhere to the Company's policies and procedures.
   
3. Financial Management/Sales Strategies
   · To ensure sales turnover and gross profit margin meets or exceeds the Company's objectives.
   · To assist the superior in setting annual and monthly sales targets for the respective retail outlet.
   · To manage expenses of the respective retail outlet within the budget that has been allocated by the Company.
   · To keep note of monthly inventory value according to the assigned value.
   · To expedite all the necessary monthly Branch Report for submission to the superior.
   
4. Customer Service
   · To solve customers' complaints quickly and efficiently in accordance to the Company's policies and procedures and ensure the same complaints will not repeat in the future.
   · To ensure that staff provide excellent customer service to all customers and employees at all levels.
   · To improve merchandise, window display, retail outlet and service facilities based on customers' constructive suggestions.

Job Requirements

 · Diploma/Degree in Business, Retail Management, or related field.
· Minimum 3–5 years’ experience in retail management, preferably in jewellery, luxury fashion, or high-end retail.
· Strong leadership and people management skills.
· Willing to work retail hours, weekends, and public holidays.
 

Skills